I frequently chat with friends on Facebook. It is a fun way to keep in touch, especially with someone that you don't get to talk to all of the time. Although fun, I also find it frustrating waiting for a reply, or I'm typing and they are typing at the same time and the conversation can get confusing. One really cool thing is that I have had 2 or 3 conversations going on at once.
I really don't see my library using IM, since again I am the only librarian and it would really eat into my time. I think that IM would be great for college libraries especially in the research department, where students could get real time assistance. The only drawback would be having someone constantly monitoring for IM requests.
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